General Terms and Conditions of Sale

1. General Terms and Conditions of Sale (GTC)

1.1. Company identification

• Company name: Chic Love

• Address: 479 chemin toloman

• SIREN number: 891 167 215

• Contact: contactchiclove@gmail.com

1.2. Purpose

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Chic Love and any user of the website [www.chiclove.com] for the purchase of products offered.

1.3. Payment methods

• Payments are secured via Stripe.

• Accepted payment methods: We accept major payment methods [credit card, PayPal, Apple Pay, etc.].

• All orders are considered validated upon receipt of payment.

1.4. Delivery

• Products are shipped within a preparation period of 1 to 3 business days after order validation.

• Estimated delivery times:

• Metropolitan France: [5-8 business days].

• International: [7-14 business days].

• Delivery fees are calculated at the time of order and indicated before validation.

1.5. Right of withdrawal

• In accordance with article L221-18 of the Consumer Code, the customer has a period of 14 days from receipt to exercise their right of withdrawal.

• To exercise this right, contact us at [email or form] and return the products to [return address] in perfect condition.

1.6. Returns and refunds

• Returns are accepted within 14 days of receipt, provided the product is unused and in its original packaging.

• Return costs are the responsibility of the customer, except in the case of a defective product or order error.

• Refunds will be issued within 14 days after receipt and verification of returned products.

1.7. Liability

• Chic Love disclaims all liability for loss, theft, or damage occurring during transport, unless the carrier is directly selected by Chic Love.

1.8. Disputes

In case of a dispute, the customer is invited to contact customer service at contactchiclove@gmail.com. If no solution is found, the French courts will have jurisdiction.